01 /Reporting a problem
If you need to report a maintenance problem you can do so at:
We will respond to your request as quickly as possible, but please do bear in mind that we operate on a priority basis using the following guide:
Priority A – Emergency Repairs: These repairs are those which if unattended would cause a danger to health, a risk to the safety of the residences or serious damage to the building. We aim to deal with these within 24 hours of becoming aware of the problem.
Priority B – Urgent Repairs: Repairs which affect the comfort or convenience of the resident/s. We aim to deal with these within five working days of becoming aware of the problem.
Priority C – Non Urgent day-to-day repairs: These are reactive repairs which do not fall into either of the above categories and which can wait a short while before they are dealt with. We aim to deal with these within twenty eight working days of becoming aware of the problem.
Priority D - Planned maintenance programme: These would be desirable improvements which would be considered in the programme of major work planned by the university.